will talktalk youview box work without subscription

WILL TALKTALK YOUVIEW BOX WORK WITHOUT SUBSCRIPTION TV
WILL TALKTALK YOUVIEW BOX WORK WITHOUT SUBSCRIPTION FREE

TalkTalk have invested significantly in our TV product over the past year, and continue to do so. Access to the TalkTalk TV player where we have some great content, and on the go access via the website and our Mobile App. I do appreciate that all customers receive the freeview channels one way or another as these are over the air, but having the TV box does then provide the ability to record these, in addition to pause and rewind live TV.īesides the set top box, the fee also encompasses other aspects of the service such as the ability to add and remove TV boosts with no lengthy contracts, just a 1 month commitment. “The Access Fee encompasses all of TalkTalk TV Services.

OCE_Karl, TalkTalk’s Community Support Team Member, said: “ You do not have to pay the TV Access Fee, if you do not specifically use any of the TalkTalk TV services or boosts you can request this fee is not applied,” said a member of the ISP’s support team.

People may be more likely to take a TalkTalk TV content boost in the future if they’re using the ISP’s kit.Īs if to further confuse matters, TalkTalk has said that the £4 charge is effectively optional and customers can opt-out.

As I said, I have never come across anything quite like this before.Īnd I agree the letters (I got a snail-mail letter, not an email for some reason) have turned out to be quite misleading and without the help of posts here, I would not have had a clue what the £4 charge was actually for or the consequences of asking for it to be removed.”įreeview PVR boxes can be taken quite cheaply now, without needing to use TalkTalk’s kit, and we’re thus surprised the ISP would seek to discourage use of their hardware in this way as it’s a useful promotional tool. And further, to unilaterially apply the fee to people who do not currently use these services and make them have to phone or chat to get it removed. “I agree the whole thing is quite bizarre and I have never heard of anything like this before – being charged a fee simply to access telly that you then have to pay for. If anyone cares to disagree I have my customer service chat transcript.” This will no doubt lead to people just sucking up the £4 increase.

WILL TALKTALK YOUVIEW BOX WORK WITHOUT SUBSCRIPTION FREE

And I think saying in the email you are free to opt out of TalkTalk TV at any time suggests you’re going to lose all your tv which isn’t the case. So turns out all good for me but I think it’s a bit underhand charging extra for services that don’t apply to me and putting the onus on me to opt out. Then found out I could opt out but keep my current tv package. “I got the email, and thought I wasn’t meant to have any increase in cost for the duration on my contract, turns out this only applies to broadband cost not tv part, thought this was a bit sneaky so contacted customer services. Can someone ensure I am not charged for a service I don’t want.” “My account indicates I don’t have TalkTalk TV but I have been sent an email stating I will be charged £4 from next month for it. I believe my account details are already linked here so if someone could action this I would appreciate it.” “I do not use any TalkTalk TV add on’s or boosts and don’t ever intend to use them in the future so could you please remove TalkTalk TV from my package as I do not wan’t to be charged £4 a month from the 18th February for basically nothing. In essence users in the above group are being asked to pay £4 each month just to access the box itself (kind of like a hardware rental), which is not an approach that has gone down well. As a result a large number of customers who have purchased a TalkTalk branded set-top-box or took a TV bundle but later downgraded and kept the box, are being hit with the fee. However what’s really got TalkTalk’s customers riled up is the fact that they seem to get hit with it even if they aren’t taking one of the premium TV content plans / boosts. The charge itself appears as if it will crop up on bills automatically, provided you have one of the provider’s YouView based set-top-boxes. Customers of UK broadband ISP TalkTalk have been left frustrated and confused by a mysterious new £4 monthly “ Access Fee” to use the operator’s TV platform ( YouView based IPTV set-top-box), which seems to apply even if the subscriber isn’t taking one of their optional premium TV boosts (content packages).Ī quick look through the ISP’s Community Forum this week makes for uncomfortable reading and reveals a large number of topics where customers are complaining about the charge, which Thinkbroadband has also spotted.

Will talktalk youview box work without subscription